Shipping & Returns

Shipping

ORIGIN

All items ship from Philadelphia, Pennsylvania, United States.

PROCESSING TIMES

  • In-Stock Items - Ready to Ship: Orders are processed within 3-7 business days after placement.
  • In-Stock Items - Made to Order: Orders are processed within 6-14 business days after placement.
  • Pre-Order Items: Processing times vary. Refer to the specific item page or visit our FAQ for details.

DOMESTIC SHIPPING (UNITED STATES)

  • Carriers: UPS Ground (1-5 business days) or USPS Ground Advantage (2-5 business days). See checkout for express shipping options.
  • Cost: Calculated at checkout.
  • Tax: Orders shipped to Pennsylvania are subject to a 6-8% sales tax.

INTERNATIONAL SHIPPING (CANADA)

  • Carrier: UPS Standard (3-7 business days). See checkout for express shipping options.
  • Cost: Calculated at checkout.
  • Duties/Taxes: Additional charges may apply upon delivery, as determined by Canadian customs. These are NOT included in the total order cost, and are the recipient's responsibility. This Duty Calculator can be used for estimates.

INTERNATIONAL SHIPPING (EXCLUDING CANADA)

  • Carrier: UPS Worldwide Expedited (2-5 business days), USPS First Class Package International (7-21 business days), DHL Express (1-5 business days), or DHL eCommerce Standard (4-14 business days).
  • Cost: Calculated at checkout.
  • Duties/Taxes: Additional charges may apply upon delivery, as determined by the destination country's customs. These are NOT included in the total order cost, and are the recipient's responsibility. This Duty Calculator can be used for estimates.

ORDER TRACKING

  • Confirmation: After purchasing, you will receive an order confirmation email and shipping updates. Order can also be tracked using the Shop app.
  • Missing Packages: For issues with missing packages marked as delivered, please wait a few days before reaching out to us. You can also check with neighbors or at local USPS/UPS/DHL Access Points. Please note that Null Design Co is not responsible for lost or stolen packages.

CAN YOU DECLARE A LOWER VALUE ON MY PACKAGE FOR CUSTOMS?

We know paying extra customs fees and taxes isn’t fun. However, we’re legally required to declare the full value of your order. If a shop under-declares, they’re taking a risk that can backfire on you as the customer. Your package could be delayed, seized, or left without insurance coverage if it’s lost or damaged. We prefer to do it the right way so your order gets to you safely and without added complications.

Returns, Refunds & Cancellations

READY-TO-SHIP ITEMS

Ready-to-ship items may be returned within 30 days of delivery.

To be eligible for a return, items must be returned in their original condition, including all original packaging, accessories, and documentation.

Original condition means that the item has not been assembled, installed, modified, damaged, or used beyond what is reasonably necessary to inspect the product.

Refunds for eligible returns will be issued to the original payment method. Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the item is defective or an order error occurred.

Items returned with signs of use, damage, missing components, or missing packaging may be subject to a restocking fee of up to 15%, or may be refused at our discretion.

MADE-TO-ORDER ITEMS

Due to the custom nature of made-to-order products, all made-to-order sales are final and are not eligible for return or refund, except in the case of a defective product or an order error.

PRE-ORDER ITEMS

Pre-order sales are final and are not eligible for return or refund, except in the case of a defective product or an order error.

EXCHANGES

We do not offer exchanges. If you would like a different item, please return the original item (if eligible) and place a new order.

ORDER CANCELLATIONS

Orders may be canceled within 24 hours of purchase for a full refund, unless the item is a pre-order.

Pre-order cancellations are only accepted within 2 hours of purchase.

After the applicable cancellation window has passed, cancellation requests may be approved at our discretion. Approved cancellations may be subject to a 15% cancellation fee, which will be deducted from the refund amount.

To request a cancellation, please contact us as soon as possible.

DEFECTIVE ITEMS & ORDER ERRORS

If you receive a defective item or believe your order was fulfilled incorrectly, please contact us within 7 days of delivery by emailing sales@nulldesignco.com or through our Contact page.

We will work with you to resolve the issue as quickly as possible.

EUROPEAN UNION CUSTOMERS

Nothing in our policies is intended to limit any statutory consumer rights that may apply under applicable law. Customers located in the European Union may have additional rights, including the right of withdrawal for certain purchases, as required by applicable law.

Certain products, including made-to-order and customized products, may be exempt from withdrawal rights where permitted by law.