A Pre-Order is a method of sale where we offer a new product, typically not yet manufactured, to a group of buyers at a reduced price. The production starts only after a certain number of orders are placed. This system allows us to offer unique, custom-designed mechanical keyboards and components that aren’t available through regular stock.

Unlike regular purchases of stocked items, Pre-Orders require a waiting period for production. Since the product is made after orders are collected, it takes longer to receive the item. However, this allows for more exclusive designs and often, a more competitive price.

Pre-Orders have a set duration, often a few weeks, during which orders can be placed. Once the buy period ends, we close orders and start production. The duration will be clearly stated for each Pre-Order event.

To participate, simply place an order for the product during the Pre-Order period. You will be charged at the time of your order, and the product will be shipped to you once production is complete.

The main risk is the waiting time, as production can be delayed due to various factors. We ensure transparency throughout the process and keep participants updated on any changes. Please note, orders made during a Pre-Order are generally non-refundable, as they are used to fund the production of the items.

Due to the nature of Pre-Orders, they are non-cancellable, as your order directly contributes to the production funding. Please be certain before placing your order. However, exceptions will be made for cancellation requests that are made within 2 hours of ordering.

Due to the custom nature of Pre-Orders, these items are generally non-returnable and non-refundable. However, items that are faulty and arrive damaged or defective will be available for return/replacement on a per-case basis, within 30 days of receiving the item.

The estimated delivery time will be provided on the Pre-Order page. We strive to adhere to these timelines, but please be aware that delays can happen due to the complexity of manufacturing custom products.