Group Buys Explained

What is a Group Buy?

A Group Buy (GB) is a method of sale where we offer a new product, typically not yet manufactured, to a group of buyers at a reduced price. The production starts only after a certain number of orders are placed. This system allows us to offer unique, custom-designed mechanical keyboard wood cases that aren’t available through regular stock.


How does a Group Buy differ from regular purchases?

Unlike regular purchases of in-stock items, Group Buys require a waiting period for production. Since the product is made after orders are collected, it takes longer to receive the item. However, this allows for more exclusive designs and often, a more competitive price.


How long does a Group Buy last?

Group Buys have a set duration, often a few weeks, during which orders can be placed. Once the buy period ends, we close orders and start production. The duration will be clearly stated for each Group Buy event.


How do I participate in a Group Buy?

To participate, simply place an order for the product during the Group Buy period. You will be charged at the time of your order, and the product will be shipped to you once production is complete.


What are the risks associated with a Group Buy?

The main risk is the waiting time, as production can be delayed due to various factors. We ensure transparency throughout the process and keep participants updated on any changes. Please note, orders made during a Group Buy are generally non-refundable, as they are used to fund the production of the items.


Can I cancel my Group Buy order?

Due to the nature of Group Buys, orders are non-cancellable, as your order directly contributes to the production funding. Please be certain before placing your order. However, exceptions will be made for cancellation requests that are made within 2 hours of ordering. 


Can I return my Group Buy item?

Due to the custom nature of Group Buys, orders are generally non-returnable and non-refundable. However, items that are faulty and arrive damaged or defective will be available for return/replacement on a per-case basis, within 30 days of receiving the item. 


When will I receive my Group Buy item?

The estimated delivery time will be provided on the Group Buy page. We strive to adhere to these timelines, but please be aware that delays can happen due to the complexity of manufacturing custom products.